Shipping policy

Shipping & Delivery

At ONION TOY, we aim to make online shopping simple, convenient, and private for customers across the United Arab Emirates. We provide delivery services to major areas in the UAE, with discreet packaging for all orders.

Delivery Across the UAE

We deliver to customers in many locations across the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Other serviceable areas across the UAE

Delivery availability may vary depending on the delivery address and local courier service.

Delivery Time

Orders are normally processed after we receive your order and confirm the delivery information.

For many UAE locations, delivery may be available within 2–4 days, depending on the destination, order processing time, and courier availability.

Delivery times may be longer during weekends, public holidays, busy periods, or unexpected circumstances.

Discreet Packaging

Your privacy is important to us.

All orders are prepared using discreet outer packaging. The outside of the parcel does not display unnecessary product information, helping keep your purchase private during delivery.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within the UAE.

Available payment methods can depend on your delivery location and current service conditions. Please check the payment options available during checkout.

Delivery Address

Please make sure that your delivery information is complete and accurate when placing your order.

We recommend providing:

  • Full name
  • Active mobile phone number
  • Emirate and area
  • Building or villa information
  • Apartment, office, or unit number
  • Any useful delivery instructions

An incorrect or incomplete address may result in delivery delays.

Missed or Delayed Delivery

If the courier cannot reach you or complete the delivery, the delivery time may be extended.

If you experience a delivery problem, please contact us with your order details. We will do our best to help resolve the issue.

Delivery delays may occur because of incorrect contact information, unavailable recipients, courier delays, weather, traffic, or other circumstances outside our control.

Changes to Your Order

If you need to change your delivery address or other order information, please contact us as soon as possible.

Once an order has been dispatched, changes may not always be possible.

Contact Us

If you have any questions about delivery areas, delivery times, COD availability, or your order, please contact our customer service team.

We will provide the latest available information regarding your order and delivery.